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The support person has "elevated" the problem.
#FITBIT CONNECT DOWNLOAD FOR WINDOWS 7 UPDATE#
I was directed to update to the latest version of FitBit Connect (I was running 6982) and was able to download a newer version (7066). I got a new Charge HR (on eBay) and was rather disheartened to find that FitBit Connect just hangs trying to update my profile and never even gets to the screen to select a device. I had been happily syncing my Charge HR on my Windows 7 machine for about 16 months and then the Charge HR stopped being able to hold a charge. I was told yesterday by a FitBit phone support person that Fitbit Connect should work with Windows 7. I'll be around if you need further assistance! I'd like you to take a look at the information in this article where you can find all the requirements and the detailed instructions to setup your Charge 2. As I mentioned before, If you want to set up your Charge 2 by using a computer with the Fitbit Connect software, then the main requirement is either using a Mac or a Windows computer with at least 8.1 (with this one, you should use the USB Dongle) software as well as Windows 10 computers. In case you have a mobile device that is included in the list of supported ones, you can set up your tracker with it. I'd recommend using our redesigned and enhanced Fitbit app for Windows 10 after upgrading your PC, tablet, or mobile device to Windows 10.
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Customers who already have the app can continue to use it, but the app doesn't support our new trackers such as Fitbit Alta, Blaze, Charge 2, Flex 2, Ionic, and Versa. Welcome to the Fitbit Community hope you're doing great! Thanks for already troubleshooting this inconvenience, nice way to go!īack in 2016 we announced that the Fitbit app for Windows 7, 8 and 8.1 are no longer available for download.